Effective Date: October 2025
Last Updated: October 2025

1. Introduction

Pacific Pools (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pacificpools.ca, or interact with our team through email, phone, or online forms.

By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information – name, phone number, email address, and address.

• Service Details – property location, service type, and scheduling preferences.

• Technical Data – IP address, browser type, and device information collected automatically via cookies and analytics tools.

• Payment Details (if applicable) – processed securely through authorized third-party payment gateways (we do not store full credit card information).

3. How We Use Your Information

We use your personal information to:

• Provide, schedule, and manage pool and spa services.

• Respond to inquiries and provide quotes.

• Send service reminders, confirmations, and updates.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

4. Sharing of Information

We may share your information with:

• Service Partners & Vendors – such as payment processors, IT support, or subcontractors who assist in providing our services.

• Legal & Regulatory Authorities – when required by law or to protect our rights and property.

All third parties who access your data are required to keep it secure and use it only for authorized purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools (like Google Analytics) to understand visitor behavior, improve content, and enhance functionality. You can disable cookies through your browser settings, but some parts of the site may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Data Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While no system is 100% secure, we continuously monitor and update our security practices.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Request corrections or updates to your data.

• Withdraw consent for marketing communications.

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may include links to third-party websites (such as partners or manufacturers). We are not responsible for the privacy practices or content of those websites.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

Pacific Pools
475 W Georgia St #833, Vancouver, BC, Canada
📧 info@pacificpools.ca
🌐 www.pacificpools.ca

11. Policy Updates

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes indicates your acceptance of the updated policy.