Last Updated: October 2025

Welcome to Pacific Pools. By accessing or using our website (pacificpools.ca), booking a service, or communicating with us, you agree to the following Terms and Conditions. Please read them carefully before using our site or services.

1. General Information

Pacific Pools provides residential and commercial pool, spa, and water-feature services across Metro Vancouver and the Fraser Valley. All services are performed by qualified technicians under the Pacific Blue Mechanical group.

These Terms apply to all visitors, customers, and users of our website. If you do not agree with these Terms, please refrain from using our site or services.

2. Services Provided

Pacific Pools offers, but is not limited to:

• Pool & Spa Maintenance (weekly / bi-weekly)

• Water Chemistry Testing & Balancing

• Equipment Service & Repairs (pumps, filters, heaters, automation)

• Leak Detection & Plumbing Repairs

• Pool Openings & Closings

• Commercial & Strata Maintenance Programs

• Water Feature & Fountain Services

• Pool Renovations, Upgrades, and Automatic Covers

Service details, pricing, and availability may vary by location and season. Pacific Pools reserves the right to modify or discontinue any service at any time without prior notice.

3. Booking & Payment

All service bookings must be confirmed through info@pacificpools.ca or via the official contact form at pacificpools.ca/contact.

• A quote will be provided before any service is performed.

• Invoices are due upon receipt unless otherwise stated.

• Payments may be made via credit card, e-transfer, or approved billing arrangement.

• Late payments may incur additional fees.

4. Cancellations & Rescheduling

To cancel or reschedule an appointment, please notify us at least 24 hours in advance.

• Same-day cancellations may be subject to a service charge.

• In the event of severe weather, safety hazards, or mechanical issues, Pacific Pools reserves the right to reschedule services at no additional cost.

5. Warranties & Liability

• Pacific Pools guarantees that all services will be performed with professional care and attention to detail.

• However, we are not liable for pre-existing damage, manufacturer defects, or issues resulting from improper customer maintenance or use of the pool/equipment.

• Pacific Pools is not responsible for water loss, chemical imbalance, or damages caused by external factors (e.g., weather, power outage, vandalism).

6. Safety & Compliance

Our technicians follow all applicable health, safety, and environmental regulations. Customers are responsible for ensuring safe and unobstructed access to pools, equipment, and service areas.

For commercial and strata clients, compliance documentation and reports are available upon request.

7. Website Use

All content on pacificpools.ca, including text, images, logos, and videos, is the property of Pacific Pools or its licensors and is protected by copyright law.

• You may not copy, reproduce, or redistribute any material without written permission.

• The website may contain links to third-party sites. Pacific Pools is not responsible for their content or privacy practices.

8. Privacy

We respect your privacy. Any personal information collected through our website or contact forms will be handled in accordance with our Privacy Policy.

9. Changes to These Terms

Pacific Pools reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about these Terms, please contact us at:
📍 Pacific Pools
475 W Georgia St #833, Vancouver, BC, Canada
✉️ info@pacificpools.ca
🌐 pacificpools.ca